We want you to trust our reviews, so we've ensured that our review process is more substantial than what other sites can offer. Our reviews aren't conducted simply by doing a survey and averaging out scores. Instead, to ensure that our assessment process for each casino is consistent, we have a meticulously devised system that helps us have a clear and unbiased picture of which casinos are the best at what they do and which ones are entirely awful.
The process starts with signup or registration—we create actual accounts for each casino website that we have planned to review. This process differentiates us from many other casino review websites in many different ways.
We do this to gain the whole experience of playing at each casino that we review. We thoroughly read and review the terms and conditions, claim welcome bonuses, use and deposit our own money, play real money online slots, and even request for withdrawals, maximizing every feature and process possible for each site. After all of these, we can confidently give our expert evaluation for each casino.
Of course, we don't push through with the signup process if we can tell right off the bat that the casino is a scam site. However, we still make sure that we include all the details in our review.
Here are some of the things you can expect that we do during a casino review process:
For websites like these, we understand that security is the top concern. Not only do you provide personal information to the website, but you also deposit some of your money. So we've taken the most necessary steps to detect which sites are trustworthy and have a fantastic reputation.
The first step is for us to conduct a comprehensive background check. We identify who the owners are, when and where the casino was established, and check any complaints and disputes from other players.
We also check if the casino has licenses from the Malta Gaming Authority (MGA) or the UK Gambling Commission (UKGC), or any other similar gambling authorities. These licenses from these regulatory bodies indicate that these casinos follow regulations—ensure that you will have a fair online gambling experience.
One of the top factors that we look into when we evaluate casinos is their game selection. A limited game selection may mean that you will enjoy your experience less. So we check if the essential ones are there: a variety of Vegas-style games with hundreds of slots, live casino options, the most popular table games, and even specialty games. These games should be available in different formats, even if the casino offers a downloadable option. Mobile and Instant-play options are some of the formats that we look for.
We also extensively look into the software providers for each website. Casinos with popular games from top providers like Bally and IGT fare better in this area.
Part of evaluating each site is that we maximize all the welcome bonuses. We want to see if these bonuses are consistent with what the online casino claims. For example, we receive a match bonus for a majority of the casinos that we have reviewed. Others also offer no deposit bonuses so that you can try their real money games without depositing.
Then we test the best promotions that the casino has—from free spins to cashback deals, reload bonuses, and other types like a referral bonus for every new player you refer to the site.
Some casinos, however, have clauses or wagering requirements that make it nearly impossible for you to win. Don't fall victim to these types that give false promises—make sure to read up on how to read and understand these casino promotions.
We consider three things to evaluate the deposits and withdrawals experience for each casino: payment methods available, cashout speed, and ease of use in depositing and withdrawing money.
The player should be able to use the most popular payment methods in these casinos. These methods should be widely used and easily accessible in the casino's target countries. We also review and list down available currencies for the casino players to use.
Depositing and withdrawing should also be a breeze. Therefore, cashout speed is a significant factor. We time how long it takes to withdraw money from each online casino we review. If we do not receive our funds within the time frame specified in the cashier, the overall rating of the casino is affected.
Finally, we also review transaction fees and limits. Again, casinos with high withdrawal limits and low deposit requirements get a better score in this area.
An online casino should be able to work across all devices. So we test the site and play the games on all devices to check how it will work. First, we'll test how smoothly it runs on PC; then, we take a look at the site's performance on all other mobile devices available. The mobile compatibility check covers devices like Android, Blackberry, iOS, and Windows tablets and smartphones.
Most casinos recognize the importance of mobile gaming, so almost all are casinos run with HTML5 programming, making sure that the website adjusts to fit any screen size.
Any service is stellar if it has excellent customer service, and it becomes terrible if customer support is horrible, despite any other great features. Therefore, we need to test the availability, expertise, and customer care that each casino site has because it gives us peace of mind knowing that you will be taken good care of.
We test all customer support platforms and throw all kinds of issues questions to them to check how the customer support will fare. We expect that top casinos have multiple customer service platforms available. Their customer support should be available for most of the day, if not 24/7, and multilingual support for casinos with international reach.
We also measure the turnaround time of each query and how long it takes for a customer to wait in the queue. If it takes too long, the casino is penalized.
These are the factors that we look into when we give casino reviews. Because of how extensive the process is, you're sure to know that all the reviews we did have no bias and are evidence-based, with firsthand experience.